Practice Policies

Office Policies

Cancellation Policy

Kindly provide at least 48 hours notice for any appointment that needs to be rescheduled. Appointments cancelled in less than 48 hours may be subject to a cancellation charge.

It is important that you confirm your dental appointment when you get a reminder text or phone call from our office or your appointment will be cancelled. If you receive a voicemail, please make sure that you call us back to keep your appointment at 410-997-1010.


Dental Insurance is different from Medical Insurance. Many patients aren’t familiar with the specifics of their dental insurance benefits. Your dental benefits are based on the agreement your employer negotiated with your insurance carrier. Please review the insurance benefit booklet provided by your employer to better understand the benefits they make available as part of your insurance coverage. The patient payment portion covered for procedures varies depending on the coverage provided by your employer.

An estimate of the amount covered by your insurance company will be provided at the time of your treatment, based on the information they provide to us. The estimate is never a guarantee of benefits or the amount that will be paid. We will file all insurance claims as a courtesy to our patients. This does not however, transfer the responsibility of your financial obligation to the insurance company. If the amount paid by the insurance company is less than or greater than the estimate, then you will be billed the difference or issued a credit on the account in the event of an overpayment. Please let us know if you have questions about our financial policies or financing options prior to your treatment.

Participating insurances for Dr. Coletti:

  • Delta dental
  • Cigna (radius)
  • GEHA/ Connection dental
  • Medicare
  • Metlife

If we do not participate with your insurance, we will still file a claim on your behalf and follow up on the status of those claims.